Résumé

A sales engineer position in a fast paced and customer focused organization.

2012–Present Visa Inc Foster City, CA

Sr. Sales Engineer

- Drive the definition of Visa’s Emerging Product offerings into merchants online business.

- Identify innovative new ways to implement Visa’s Emerging Products offerings into the existing client base.

- Work with cross-functional teams to define upgrade requirements based on new and changing functionality.

- Communicate and document change requirements with existing clients.

2006–2012 PayPal San Jose, CA

Sr. Sales Engineer

- Manage product integrations often requiring creative and complex manipulation of partner applications beyond simple optimization.

- Manage cross-functional teams to drive PayPal product enhancements.

- Manage strategic partnerships with ecommerce platform providers and Shopping Carts.

- Manage partner participation and completion of PayPal certification program.

- Maintain team Salesforce implementation (identify gaps, execute solutions, create and manage data reports/dashboards, develop and carry out interactive training material).

2001–2006 VeriSign, Inc. Mountain View, CA

Multimedia Tutorial Publisher

- Designed and implemented Flash demos for marketing projects providing product information and self service tutorials.

Technical Support Engineer

- Identified and investigated fraudulent credit card activity.

- Trained customers on risk management and loss prevention practices.

- Provided customers with technical assistance for integration of the Payflow Gateway, required expertise with product integration in ASP, Perl, PHP, and XML.

- Facilitated dispute resolution and troubleshooting calls between merchants and bank networks to resolve technical and account management issues.

1999–2000 Beyond.com Santa Clara, CA

Level 2 Technical Support Representative

- Developed proprietary CRM in PERL that facilitated customer searches over all affiliate stores effectively merging functionality of multiple applications.

- Helped customers identify and fix hardware/ software conflicts with downloaded products.

1997–2001 Cogswell Polytechnic College Sunnyvale, CA

- B.A., Computer Video Imaging.

- Graduated on Dean’s list.

My strong relationship management and interpersonal skills allow me to easily build healthy cross-functional relationships, and valuable partnerships. I possess an in-depth understanding of the ecommerce landscape and technologies, including hosting providers, commerce service providers, shopping carts, and payment processing. I adapt well to change and thrive in fast paced environments. I have excellent written and verbal communication skills, a tenacious work ethic, and a drive to excel.